National Occupational Standards in
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AJ11 Manage the performance of teams and individuals

AJ11.1 Allocate work to teams and individuals

Performance Required

This will involve:

1. Giving opportunities to your team members to recommend how you should allocate work within the team
2. Ensuring that your allocation of work makes the best use of your team's resources and the abilities of all its members
3. Ensuring that your allocation of work provides your team members with suitable learning opportunities to meet their personal development objectives
4. Ensuring that your allocation of work is consistent with your team's objectives, and the objectives, policies and values of your organisation
5. Clearly defining the responsibilities of your team and its individual members, and the limits of their authority
6. Providing sufficient information on your allocation of work in a manner and at a level and pace appropriate to the individuals concerned
7. Confirming team and individual understanding of, and commitment to, work allocations at appropriate intervals
8. Ensuring that where team resources are insufficient, you reach agreement with relevant people on the prioritisation of objectives or reallocation of resources
9. Informing your team and its members of changes to work allocations in a way which minimises the impact on time, cost and inconvenience

Occupational Context

1. Allocations covering the following contexts:
   • normal working
   • emergencies
2. Types of information:
   • spoken
   • written
   • graphical
3. Relevant people:
   • team members
   • colleagues working at the same level as yourself
   • higher-level managers or sponsors
   • customers
   • suppliers

Knowledge Requirements

You need to know and understand how to:

• Communicate team and individual responsibilities clearly to those involved
• Develop and present work plans using spoken, written and graphical means
• Match the allocation of work to learning needs and individual development plans
• Prioritise and re-prioritise work allocations according to resource availability
• Encourage and enable team members to provide suggestions on the allocation of work and be committed to their responsibilities

You need to know about:

Communication

• The importance of defining and communicating team and individual responsibilities clearly

Work allocations

• The importance of the effective allocation of work to your team's performance and your role and responsibilities in relation to this
• The factors which you need to consider when allocating work to individuals within the team
• How your changes to work allocations and negotiations around them can impact on cost, time and convenience
• Why your team members should have the opportunity to recommend work allocations
• Your team objectives, and the organisational policies and values which have a bearing on the allocation of work within your team
• The relevant people with whom negotiations on the allocation of resources need to take place

Required Skills

N/A

Evidence Required

You should provide evidence that you can allocate work to teams and individuals

The candidate should be questioned, based upon the documentation provided, to explore how they:

• allocate work to teams and individuals

Evidence Rules

The candidate should have been involved in managing the performance of teams and individuals in a diverse range of contexts

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Today's date: 31/7/2010
This page last updated: 6/8/2007 11:58