National Occupational Standards in
Archaeological Practice

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AJ11 Manage the performance of teams and individuals

AJ11.4 Provide feedback to teams and individuals on their performance

Performance Required

This will involve:

1. Providing feedback to teams and individuals in a situation and in a form and manner most likely to maintain and improve their performance
2. Ensuring that the feedback you provide is clear, and is based on your objective assessment of their performance against agreed objectives
3. Ensuring that your feedback acknowledges your team members' achievement
4. Ensuring that your feedback provides your team members with constructive suggestions and encouragement for improving future performance against their work and development objectives
5. Ensuring that the way in which you provide feedback shows respect for individuals and the need for confidentiality
6. Giving opportunities to teams and individuals to respond to feedback, and to recommend how they could improve their performance in the future

Occupational Context

1. Feedback
   • positive / negative
   • spoken / written
   • constructive
2. Feedback situation:
   • during normal day-to-day activities
   • when required to maintain motivation, morale and effectiveness
   • during formal appraisals
   • at team meetings and briefings
   • during confidential discussions of work

Knowledge Requirements

You need to know and understand how to:

• Provide both positive and negative feedback to team members on their performance
• Choose an appropriate time and a place to give feedback to teams and individuals
• Provide feedback in a way which encourages your team members to feel that you respect them
• Motivate team members and gain their commitment by providing feedback

You need to know about:

Importance of feedback

• The importance of good communication skills when providing feedback

The effects of feedback

• The importance of providing clear and accurate feedback to your team members on their performance and your role and responsibilities in relation to this
• The principles of confidentiality when providing feedback which people should receive which pieces of information
• The importance of being encouraging when providing feedback to team members and showing respect for those involved
• The importance of providing constructive suggestions on how performance can be improved
• The importance of giving those involved the opportunity to provide suggestions on how to improve their work

Required Skills

You should demonstrate:

• Negotiation skills
• Observation skills

Evidence Required

You should provide performance evidence that you can provide feedback to teams and individuals on their performance

The candidate should be questioned, based upon the documentation provided, to explore how they:

• provide feedback to teams and individuals on their performance.
• Observation of the candidate or witness testimony will be essential as evidence of performance

Evidence Rules

The candidate should have been involved in managing the performance of teams and individuals in a diverse range of contexts

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Today's date: 22/11/2008
This page last updated: 6/8/2007 10:58