National Occupational Standards in
Archaeological Practice

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AJ12 Deal with poor performance in your team

AJ12.1 Support team members who have problems affecting their performance

Performance Required

This will involve:

1. Promptly identifying poor performance and bringing it directly to the attention of the team member concerned
2. Giving the team member the opportunity to discuss actual or potential problems affecting their performance
3. Discussing these issues with the team member at a time and place appropriate to the type, seriousness and complexity of the problem
4. Gathering and checking as much information as possible to identify the nature of the problem
5. Agreeing with the team member a course of action which is appropriate, timely and effective
6. Ensuring that where necessary, you refer the team member to support services appropriate to their individual circumstances
7. Ensuring that the way you respond to team members' problems maintains respect for the individual and the need for confidentiality
8. Planning and agreeing follow-up action with the team member concerned, to ensure positive outcomes
9. Promptly informing relevant people of problems beyond your level of responsibility or competence

Occupational Context

1. Team members:
   • people for whom you have line management responsibility
   • people for whom you have functional responsibility.
2. Problems:
   • arising from work-related factors
   • arising from external personal factors
   • immediate / ongoing
   • educational / social / psychological / professional

Knowledge Requirements

You need to know and understand how to:

• Encourage and enable team members to talk frankly about their problems
• Identify problems which the individual is experiencing and devise appropriate responses
• Decide when the problem goes beyond your own level of competence and responsibility

You need to know about:

Approach

• The importance of providing opportunities for team members to discuss problems

Strategy issues

• The importance of confidentiality
• The importance of promptly identifying poor performance and bringing it directly to team members' attention
• Your role and responsibilities in dealing with team members' problems

Problems themselves

• The types of problems which your team members may encounter at work
• The importance of agreeing a course of action with the team member and following this up

Capacity

• The range of support services which exist inside and outside your organisation
• The importance of maintaining respect for the individual
• The limits beyond which you should not go in becoming involved in the individual's problem

Required Skills

You should demonstrate:

• Listening skills

Evidence Required

You should provide evidence that you can support team members who have problems affecting their performance

The candidate should be questioned, based upon the documentation provided, to explore how they:

• support team members who have problems affecting their performance.

Evidence Rules

The candidate should have been involved in managing the performance of teams and individuals in a diverse range of contexts

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Today's date: 22/11/2008
This page last updated: 6/8/2007 10:58