National Occupational Standards in
Archaeological Practice

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AJ15 Evaluate archaeological project achievements and secure improvements

AJ15.1 Obtain and evaluate feedback information

Performance Criteria

1. identifying and agreeing areas of interest regarding feedback with interested parties
2. identifying and agreeing with interested parties, valid and reliable methods and sources both for obtaining relevant feedback on projects, and for co-ordinating, reviewing and recommending improvements for future activities
3. encouraging and enlisting the co-operation of interested parties in obtaining feedback and promoting the positive value of obtaining and using feedback
4. obtaining, investigating and assessing available feedback data from all relevant sources and accurately identifying its relevance and potential future use
5. reviewing and matching feedback data against original requirements and objectives and accurately summarising instances of shortfall and over provision
6. identifying, recommending and justifying potential improvements consequent upon feedback to interested parties
7. recording and classifying agreed improvements appropriately
8. accurately summarising and disseminating agreed changes and improvements to interested parties

Range Statement:

1. Feedback
   • projects in progress
   • completed projects
2. Feedback methods and sources
   • project monitoring, records and documentation
   • independent evaluation
   • inspections and tests
   • research
   • performance in use
   • meetings
   • questionnaires
3. Feedback data
   • management procedures
   • clients
   • project team performance
   • working arrangements
   • communications
   • quality standards
   • quality control
   • compliance
   • design and technical appraisal
   • operational appraisal
   • safety performance
   • commercial performance
4. Interested parties
   • internal to the organisation
   • external to the organisation

Knowledge Requirements

You need to know and understand how to:

• Identify areas of interest

You need to know about:

Using feedback

• Sources for obtaining relevant feedback:
• interested parties
• Selecting and using valid and reliable methods of identifying and justifying the use of new data and improvements
• Methods of obtaining feedback
• Types of feedback data
• Database systems and procedures

Required Skills

You should demonstrate:

• Negotiation and people skills
• Techniques for extracting information
• Techniques for encouraging feedback

Evidence Required

You should provide evidence that you can obtain and evaluate feedback information

The candidate should be questioned, based upon the documentation provided, to explore how they:

• obtained and evaluated feedback information

Observation of the candidate or witness testimony will be essential as evidence of performance

Evidence Rules

The candidate should have been involved in evaluating achievements and securing improvements on at least 2 projects or activities

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Today's date: 4/2/2012
This page last updated: 6/8/2007 10:58