National Occupational Standards in
Archaeological Practice

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AJ15 Evaluate archaeological project achievements and secure improvements

AJ15.2 Provide advice and support to solve problems, make improvements and maintain progress

Performance Criteria

1. Ensuring that provision of advice and support takes place at an appropriate time and correctly addresses identified problems.
2. Ensuring that advice and support accurately identifies likely causes of identified problems and possible solutions.
3. Ensuring that methods of providing advice and support confirm joint commitment to objectives, demonstrate trust in those carrying out the work, give encouragement and reinforce confidence.
4. Ensuring that provision of advice and support is sensitive to the personal needs and positions of those to whom it is offered.
5. Ensuring that advice and support are provided only so far as is necessary to allow progress to be maintained and to enable individuals and groups to work autonomously.

Range Statement

1. Advice and support involving
   • discussions
   • referral to other sources of knowledge and expertise
   • hands-on assistance
   • development activities.
2. Problems
   • disruption to programmes, projects and plans
   • disruption to the flow of goods and services into the organisation
   • disruption to the provision of goods and services by the organisation.
3. Causes
   • changes to external operating environments
   • breakdown in policies
   • breach of ethics and values
   • cultural differences and misunderstandings
   • political intervention
   • emerging environmental and social consequences of the organisation's activities
   • financial variances
   • natural disasters
   • human error.
4. Advice and support offered to:
   • project personnel
   • contractors
   • suppliers

Knowledge Requirements

You need to know and understand how to:

• Establish relationships between the organisation and external agencies.
• Prepare:
  • Event analysis reports.
  • Customer complaints reports
  • Budgets and variance reports

Required Skills

You should demonstrate:

• Analytical and evaluation techniques that establish the relationship between the different operating parts of the organisation, such as supply chain analysis.
• Assessment and evaluation techniques that maintain and promote communications between the different agencies involved.
• Techniques to enhance motivation.
• Staff empowerment.
• Analytical and review techniques that establish the nature of problems and the identification of root causes and effects, such as event analysis

Evidence Required

You should provide evidence that you can provide advice and support to solve problems, make improvements and maintain progress The candidate should be questioned, based upon the documentation provided, to explore how they:

• provide advice and support to solve problems, make improvements and maintain progress

Evidence Rules

The candidate should have been involved in evaluating achievements and securing improvements on at least 2 projects or activities

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Today's date: 31/7/2010
This page last updated: 6/8/2007 11:58