National Occupational Standards in
Archaeological Practice

working | NOS home | the NOS framework | NOS map |

Section A | Section B | Section C | Section D | Section E | Section F | Section G | Section H | Section J | Section K

AJ4 Agree professional services

AJ4.3 Establish and maintain relationships with clients and stakeholders

Performance Required

This will involve:

1. communicating with clients and stakeholders in a manner which promotes enthusiasm, goodwill and trust, demonstrates a duty of care and honours promises and undertakings
2. maintaining honest and constructive relationships with the client and stakeholders which includes ensuring that clients are aware of their own duties and responsibilities
3. informing the client at an appropriate level of detail about activities, progress, results and achievements
4. offering advice and help with sensitivity and encouraging the client to ask questions, seek clarification and make comments at appropriate stages
5. providing clear and accurate information about emerging threats and opportunities on a continuing basis
6. presenting proposals for action clearly, at an appropriate time and with the right level of detail for the degree of change, expenditure and risk involved
7. dealing with differences of opinion in ways which minimise offence, and resolving conflicts in ways that maintain respect and minimise delay and disruption

Occupational Context

1. Stakeholders (may include):
   • client
   • those directly affected by project activity and outcomes
   • interested organisations and individuals
   • regulatory authorities
   • funding agencies

Knowledge Requirements

You need to know and understand how to:

• Liaise and communicate with clients and stakeholders at the formal, informal and social level and maintain honest and constructive relationships
• Keep clients and stakeholders informed of progress, results and achievements
• Advise clients and stakeholders of emerging threats and opportunities
• Resolve conflicts and differences of opinion without losing the client's confidence

You need to know about:

Communications

• Professional codes of conduct

Required Skills

You should demonstrate:

Evidence Required

You should provide evidence that you can establish and maintain relationships with clients and stakeholders

The candidate should be questioned, based upon the documentation provided, to explore how they:

• informed the client of detail about activities, progress, results and achievements

Evidence Rules

The candidate should have been involved in agreeing professional services on at least 2 projects.

This site will look best in a browser that supports web standards, but is accessible to any browser or Internet device. Further information

TORC is a service of the Archaeology Training Forum, operated by the Council for British Archaeology and supported by English Heritage. Further information

Today's date: 31/7/2010
This page last updated: 6/8/2007 11:58